To embed creative, human-centered, and iterative problem-solving within government agencies.
Create a cross-disciplinary team to redesign flawed public services (e.g., permit applications) from the user's perspective, prototyping and testing new solutions.
Project Management,Facilitation,Technical Design
Lab established; new solutions prototyped; improved public service satisfaction.
Low staff engagement; lack of measurable improvements; resistance from agencies.
City Permits,Community Consent
Meeting Spaces,Digital Platforms,Materials Budget
Iterate on team structure; increase training; adjust focus based on feedback.
